I outlet Capture The Castle, Dodie Smith, William Heinemann/The Book Soc

At Book Fountain we believe that good quality and speed of service is what pleases our customers and according to this we have a product guarantee on all our books. All our orders will be shipped next working day from our UK distribution centre. In the unlikely event you are unhappy with your purchase we offer a full money back guarantee.

100% money back guarantee

If you are not satisfied for any reason, simply drop us an email and we will give you a 100% refund upon returning the item.

At Book Fountain, we believe our customers should feel free to order any of our products in the knowledge that they can return anything back within 30 days of purchasing an item for any reason.

We will not make it awkward; if you want to return something then all you have to do is ask! Simply drop us an email to the address given on your order confirmation email or login to your PayPal account used for payment and send us an email from there.

For defects or problems caused before receipt of an item we will of course provide full instructions on how to return the item to us. For other issues (perhaps you did not like a product or it did not live up to expectations), we are happy to refund all costs but require the buyer to pay the return postage cost.

Once you drop us an email requesting a return, we will let you know the precise return method quickly and conveniently.